1. Acceptance
A signed proposal or agreement, written acceptance, or payment against an approved proposal may constitute acceptance of the applicable terms and project scope.
Terms at a glance
A clearer summary of how we work together.
This page explains the main commercial and service terms in plain language. It is designed for convenience, not as a replacement for the detailed Terms, an accepted proposal, statement of work, SLA, or signed agreement.
Important: if this summary differs from the detailed Terms or your signed commercial documents, the detailed Terms and the documents agreed specifically for your project take priority.
2. Scope and delivery
BOT Solutions delivers the products, implementation work, integrations, training, or support described in the accepted proposal. Timelines depend on timely access, decisions, information, and cooperation from the customer.
3. Payment and activation
Payments follow the accepted quotation or proposal. Where advance payment is required, work or activation begins after payment and the required project inputs are received. The detailed Terms provide for activation within a maximum of 30 days after payment, subject to customer readiness and the agreed scope.
4. Customer responsibilities
The customer protects account credentials, appoints an authorized project or IT contact, maintains appropriate backups where required, and provides accurate requirements, access, approvals, and staff availability for implementation and training.
5. Support and reasonable improvements
Our support continues after go-live. The exact SLA, response commitments, coverage, and included effort are defined in the customer’s accepted proposal or support agreement. Where the annual support agreement includes four development hours per month, that allowance covers reasonable modifications and minor improvements. We aim to resolve sensible requests pragmatically rather than invoice every small change. Larger changes, new modules, third-party costs, or work outside scope may require a separate quotation and approval.
6. Subscription, renewal and cancellation
Unless a project document states otherwise, subscriptions carry a minimum one-year commitment. A customer who does not wish to renew should notify BOT Solutions in writing at least 30 days before renewal. Amounts already paid are generally non-refundable, subject to the binding agreement and applicable law.
7. Data after cancellation
Access and service rights end after cancellation or expiry. Customers should export and back up their data before the service ends. Data may be deleted in accordance with the applicable agreement and operational retention process.
8. Intellectual property
BOT Solutions and its licensors retain ownership of their software, methods, materials, and pre-existing intellectual property. Customer usage rights and ownership of project-specific deliverables are governed by the accepted proposal, licence, and detailed Terms.
9. Third-party services
Cloud hosting, messaging, payment, ERP platforms, app stores, government systems, and other third-party services may have their own availability, pricing, policies, and terms. BOT Solutions is not responsible for a third party’s acts, outages, or policy changes beyond its control.
10. Liability and warranties
Service warranties, exclusions, and limits of liability are set out in the detailed Terms and any signed agreement. No summary can expand or replace those provisions.
11. Confidentiality
Both parties are expected to protect confidential business, technical, and customer information and to use it only for the agreed relationship, subject to lawful disclosure requirements.
12. Governing law and contact
The agreement is governed by the laws of the Kingdom of Saudi Arabia, with disputes handled by the competent Saudi courts. Questions may be sent to support@botsolutions.tech or contact@botsolutions.tech.