PLEASE READ THE FOLLOWING TERMS OF SERVICE AGREEMENT CAREFULLY.
PLEASE READ THE FOLLOWING TERMS OF SERVICE AGREEMENT CAREFULLY. BY ACCESSING OR USING OUR SITES AND OUR SERVICES, YOU HEREBY AGREE TO BE BOUND BY THE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IT IS THE RESPONSIBILITY OF YOU, THE USER, CUSTOMER, OR PROSPECTIVE CUSTOMER TO READ THE TERMS AND CONDITIONS BEFORE PROCEEDING TO USE THIS SITE. IF YOU DO NOT EXPRESSLY AGREE TO ALL OF THE TERMS AND CONDITIONS, THEN PLEASE DO NOT ACCESS OR USE OUR SITES OR OUR SERVICES. THIS TERMS OF SERVICE AGREEMENT IS EFFECTIVE STARTING YOUR FIRST ACCESS TO OUR SERVICE OR ANY SOFTWARE.
The following Terms of Service Agreement (the "TOS") is a legally binding agreement that shall govern the relationship with our users and others which may interact or interface with any of the services our software provided by BOT Solutions at botsolutions.tech or any subdomains, botsuite.app or any subdomains, botsolutions.org or any subdomains, or any other services that was originated by BOT Solutions also known as مكتب الاعتماد والجودة للتجارة
Please read the Terms carefully before using the Services. The Company reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms, at any time. It is your responsibility to check these Terms periodically for changes. By accessing, using or continuing to use the Services, you agree to be legally bound by the Terms. If you do not agree to any of these Terms, then you should not use the Services. All rights not expressly granted to you in these Terms are reserved by the Company.
DESCRIPTION OF WEBSITE SERVICES OFFERED
Any and all visitors to our site shall be deemed as "users" of the herein contained Services provided for the purpose of this TOS.
The user acknowledges and agrees that the Services provided and made available through our website and applications, which may include some mobile applications and that those applications may be made available on various social media networking sites and numerous other platforms and downloadable programs, are the sole property of BOT Solutions. At its discretion, BOT Solutions may offer additional website Services and/or products, or update, modify or revise any current content and Services, and this Agreement shall apply to any and all additional Services and/or products and any and all updated, modified or revised Services unless otherwise stipulated. BOT Solutions does hereby reserve the right to cancel and cease offering any of the aforementioned Services and/or products. You, as the end user acknowledge, accept and agree that BOT Solutions shall not be held liable for any such updates, modifications, revisions, suspensions or discontinuance of any of our Services and/or products. Your continued use of the Services provided, after such posting of any updates, changes, and/or modifications shall constitute your acceptance of such updates, changes and/or modifications, and as such, frequent review of this Agreement and any and all applicable terms and policies should be made by you to ensure you are aware of all terms and policies currently in effect. Should you not agree to the updated, revised or modified terms, you must stop using the provided Services forthwith.
Furthermore, the user understands, acknowledges and agrees that the Services offered shall be provided "AS IS" and as such BOT Solutions shall not assume any responsibility or obligation for the timeliness, missed delivery, deletion and/or any failure to store user content, communication or personalization settings, unless or otherwise agreed upon in writing by BOT Solutions.
Our rights to make changes
From time to time, We may add, make changes to or remove altogether functionalities of the Services or implement minor technical adjustments and improvements, for example, to address a security threat. These changes might affect your use of the Services. We may also decide to stop providing all or some of the Services at any time, and nothing in these Terms shall be taken as a guarantee that the Services will always be available, either in its current form or at all, or that We will support, maintain or continue to offer the Services.
Payment and Process
Following receipt of our estimate form (Proposal), you will have to formally approve the Proposal through digital signature (such as DocuSign or any other similar tools) or a formal approval email. The email should contain a clear "approval" note from you in reply to our quotation. In case if you do not have access to any of the above services for any reason, your payment for the invoice or estimate will be considered as your official "approval". We may also request your commercial registry number and your trade license if applicable.
Your Proposal will not be processed, and the Services will not be provided to you unless you have paid the full amount of the invoice in advance. The services will be activated within maximum 30 days of your payment . You will have the right to postponed the activation of the Service within these 30 days, services (for example, your site is not ready), such period is not subject to further extensions and we will automatically activate our billing system regardless and We will not make any exception in respect to the refund.
Registration data; account Security
If you register for the Services, you agree to :
1: Provide and maintain accurate, current and complete information as may be prompted by any registration forms on the Services (Registration Data)
2: Maintain the security of your passwords
3: Maintain and promptly update the Registration Data, and any other information you provide to the Company and to keep it accurate, current and complete
4: Accept all risks of unauthorized access to the Registration Data and any other information or data you provide to the Company. You are responsible for all activity on your account, and for charges incurred by your account.
Your Responsibilities
You should assign at least one staff member familiar with IT to be the person in charge of coordinating with the Company and to handle the implementation of the Services (the IT Administrator). The IT Administrator shall have the authority to receive the supplies and training necessary for the implementation of the Services and to sign the handover form if required by the service provider.
The system or the service should be considered as delivered in full once the initial handover or the training for the system is complete.
Thereafter, any request for System modification or adjustments will be priced according to BOT Solutions price list and the support or training visits on base if required shall be scheduled 7 days in advance.
The client will be responsible for all activity that results from use of the Services through your account. You are responsible for maintaining the security of your account and password. We will not be liable for any loss or damage that may result from any failure to keep your username and password secure.
The client will be responsible for any theft of equipment under his charge
How to end the contract with us
In case you wish to end your contract with us or you do not want to renew your subscription, you should inform us by email through contact@botsolutions.tech or support@botsolutions.tech at least 30 days before the renewal date. Once you send your cancellation request, you will receive a standard email template that includes the required details. Please provide your business name, your contact person’s name and phone number, the order number and details, the reasons behind the cancellation, and your bank account details (IBAN, bank name and beneficiary name).
If you cancel your current account, subscription, agreement (if any), your cancellation will take effect immediately and you will not be entitled to any refund of fees paid in advance irrespective of tenure or subscription period.
If your account is canceled (for any reason whatsoever): (a) your account will be deactivated or deleted; (b) all of your rights granted under these Terms will immediately be terminated;(c) all of your data and content may be deleted from our systems immediately. It is your responsibility to make sure that any of your content or data is saved and backed-up before cancellation. We do not guarantee recovery of your data and We are not responsible for any loss or damage following, or as a result of, cancellation of your account.
The Company’s responsibilities
As long as you are subscribed to the Services, We will grant you access to your existing and available reports.
We will train the IT Administrator on how to use Foodics and generate reports.
You are aware that some reports may be modified or developed by us internally. In all cases, We are not responsible nor accountable for any claims related to compliance with Visa Payment Applications ("PABP") or Applications for Data Security Standard ("PA-DSS").
Installation, deployment and training
The installation team will be scheduled and coordinate with the client based on queue status and customer fulfilling site readiness requirements.
BOT Solutions will provide your team with an online training session on the use of the Services system.
If you require another training session, after signing the Delivery Note Form Handover Form or 3 initial training sessions, the additional fee shall be applied according to BOT Solutions price list.
If you require on base training session, a request should be made 7 days prior for approval by the service provider on support@botsolutions.tech. The approval is based on sole discretion of BOT Solutions and may or may not be charged as per BOT Solutions price list, also depending on BOT Solutions discretion.
Our right to end your Services
In case of breach of the Terms, We may cancel or deactivate your account at any time and in our sole discretion.
We may also end your Services at any time with or without a written notice if:
a: you do not make any payment to us when it is due;
b: you do not provide us with information that is necessary to be provided for the implementation of the Services; (c) the condition of your premises do not allow us to deliver the Services; or
d: you do not allow us to deliver the Services to you.
If We end the contract in the situations set out in clauses above, We will not refund any money you have paid in advance for the Services We have already provided.
We may write to you to let you know that We are going to stop providing the Services. We will let you know at least 7 days in advance of our stopping the supply of the Services.
Our intellectual property rights
Other than the User Content, all content and all software available on the Services or used to create and operate the Services, all intellectual property rights including patents, rights to inventions, copyright and related rights, trademarks and service marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world, are the property of the Company or its licensors. Any original work created for you through the Company by its owner, subcontractors or employees is owned by the Company. You agree not to challenge or do anything inconsistent with such ownership. The Company grants you a limited, revocable, non exclusive, non-sublicensable, non-transferable license to access the Services and to view, copy and print the portions of the BOT Solutions Content available to you through the Services for the limited purpose of using the Services as contemplated by these Terms. You may not publish or use e brand, branding or logos except with our prior written consent.
You may provide us with comments, feedback or suggestions on the Services, and you agree that We will be free to use, modify and incorporate such suggestions without any obligation to you.
Limitation of our liability
You waive and shall not assert any claims or allegations of any nature whatsoever against the Company, its affiliates or subsidiaries, their sponsors, suppliers, contractors, advertisers, vendors or other partners, licensors, any of their successors or assigns, or any of their respective officers, directors, agents or employees arising out of or in any way relating to your use of the Services, including, without limitation, any claims or allegations relating to infringement of proprietary rights, or allegations that any of the mentioned above parties (collectively, the Related Parties) has or should indemnify, defend or hold harmless you or any third party from any claim or allegation arising from your use or other exploitation of any third party products or the Services.
Without limiting the foregoing, neither the Company nor any other Related Parties shall be liable for any direct, special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits or loss of access to or use of data or loss of goodwill, whether in an action in contract, for negligence, or otherwise, arising out of or in any way connected with the use of or inability to use any or all the Services, including without limitation any damages caused by or resulting from your reliance on the Services or other information obtained from or accessible via the Company or any other Related Parties, or that result from mistakes, errors, omissions, interruptions, deletion of files or data or email, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to the Company or any other Related Parties records, programs or services.
The Company cannot be held liable, under any circumstances, in any case, does not bear the responsibility or accountability for any claims related to compliance with Visa Payment Applications (PABP) or Applications for Data Security Standard (PA-DSS).
The Services are provided on an "as is" and "as available" basis, and your use of the Service is at your sole risk. You acknowledge that the Company may use third party suppliers to hardware, software, connectivity, and all business requirements to get you the Services. The acts and omissions of those third party suppliers may be outside of the Company's control and you can't hold the Company liable for any loss or damage suffered as a result of any act or omission of any third party. On behalf of itself and such third party suppliers, BOT Solutions excludes any other warranties that may be implied or otherwise apply under statute or other applicable law, to the maximum extent permitted by law.
We do not warrant that: (a) the Services will meet your specific requirements; (b) the Services will be uninterrupted, timely, secure, or error-free; (c) the Services will be accurate or reliable; (d) the quality of any products, services, information, or other material purchased or obtained by you through the Services will meet your expectations; or (e) any errors in the Services will be corrected.
No Responsibility for Third-Party Material
The Services may contain links or references to third-party web sites (Third-Party Sites) and third-party content (Third-Party Content) as a service to those interested in this information, including third-party suppliers, payment processors and other payment intermediaries that you may use in connection with your use of the Services. You use links to Third-Party Sites and any Third-Party Content or service provided there, at your own risk.
The Company might have any relationship with a third-party through any kind of services and communications, included but not limited to partnerships entered between the Company and its Partners, whereby the Company does not control, maintain or endorse the third-party content. The Company shall use the information you provided to third parties, for business inquiries. The Company does not control, maintain or endorse any of the information provided by the Company. Therefore, you expressly acknowledge and agree that the Company is in no way responsible or liable for any such third-party information. You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party Site, and should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.
Other important terms
Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date. We may provide any of our Services through a third party, which you will be subject to its terms and conditions.
Disclosure of information. In case of any information disclosure from either one of the parties, or in the act of defamation about the other party, in any verbal or written communications, online or offline, the contract is considered terminated, the services provided by the Company will be terminated as well, and viable to legal actions for the harm caused by the other party.
Governing Law
This Agreement shall be exclusively governed and construed in accordance with the laws of the Kingdom of Saudi Arabia.
Dispute Resolution
Dispute, controversy, or claim arising out of or relating to this Agreement, or the formation, breach, termination or invalidity thereof, shall be submitted and settled before the competent courts in the Kingdom of Saudi Arabia.
Claims expenses
In the event of any claims arising from any party, the other party is obliged to bear all expenses and fees of lawsuits, law offices and so on.
If you have any questions or complaints about the Services, please contact us by email through support@botsolutions.tech / contact@botsolutions.tech
** For the packages: - The subscription has a minimum commitment of 1 year.